Building the Perfect Engine for a Global Delivery Race

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There were multiple factors that contributed to their overwhelming success, but one of the major selling points from the perspective of a customer was ease of mind over the entire delivery process. They were constantly aware of the delivery status of the package, and the delivery time was in most cases impeccably punctual.

This helped Amazon and Alibaba set themselves apart and emerge as frontrunners in a highly competitive sector. There are about 750,000 e-commerce sites in the world today. In order to even make a dent in such a market, it is absolutely essential to ensure that a key operation such as delivery is highly streamlined.

The importance of delivery systems is not something that’s restricted only to the e-retail sector, it’s just that these two global giants are head and shoulders above the rest. The increasing relevance of an efficient delivery system can be plainly seen in a variety of other sectors as well. It is a key operation for companies dealing with products as diverse as food and beverages, IT products, groceries, furniture and even pharmaceuticals.

Product quality is, of course, the primary factor behind customer attraction and retention, therefore the primary question that faces any business is ‘What is my product?’ In today’s highly connected world though, there is a strong case that the next most important question should be, ‘How do I deliver my product?’

Incture Technologies is eager to play a major role in the digital transformation of the delivery process. We have worked with clients across the globe to help them digitize their delivery systems, thus helping them cut down on time taken per delivery, boost customer satisfaction and ensure efficient utilization of delivery resources.

One of the prominent clients who have been using this solution is SynnexMetrodata. It is one of the biggest Information and Communication (ICT) product distributors in South East Asia. It caters to various customer segments in over 123 cities and offers a one-stop shopping experience for a wide range of ICT offerings, from hardware, software, and telecommunication products, both for consumer and a total ICT infrastructure solution for commercial purposes.​

Due to the scale at which they operated, they needed a reliable and effective delivery system that could minimize potential logistics errors and maximize customer satisfaction. They realized that reliance on manual information exchange would not be efficient enough, so decided to opt for a technology solution that could help them smoothen out the whole operation.​

This is where Incture stepped up to provide a comprehensive solution. Our Proof of Delivery (POD) application provided them with 100% visibility in real-time, which helped monitor the delivery agent’s location and optimize routing and deployment. It also provided shipment verification, order details on-the-go and a dependable communication channel between admin and delivery team. These features helped to significantly simplify and optimize the task of effectively managing a delivery fleet.

To know more about how we can elevate your delivery process, reach out to us at marketing@incture.com.