Powering Intelligent Maintenance & Operations for Global Healthcare Excellence
Enabling Reliable Healthcare Through Intelligent Maintenance  Â
Our customer is a global healthcare company dedicated to providing widespread access to essential medicines. With a mission to empower individuals to lead healthier lives through high-quality pharmaceuticals, operational reliability and compliance are critical to their success.Â
However, maintaining mission-critical assets across facilities required a more modern, connected, and efficient maintenance approach. To overcome operational bottlenecks and improve workforce effectiveness, they partnered with Incture to transform their maintenance and operations landscape.
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Reduction in time for safety-critical inspections
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Increase in employee engagement
Reduction in average time to find spare parts, bin, and quantity
Challenge:
Preparing Maintenance Operations for a More Connected, Future-Ready ModelÂ
As a global healthcare organization committed to delivering essential medicines, operational reliability and compliance were always a top priority. However, as operations expanded, the company recognized an opportunity to modernize its maintenance processes to better support scale, safety, and workforce efficiency.Â
Calibration activities were largely paper-based and time-intensive, creating room to improve traceability and process speed. Maintenance operations lacked complete end-to-end visibility, making it difficult to access real-time insights across work orders, equipment status, and compliance metrics.Â
Timely alerts and automated notifications were limited, and post-calibration updates in SAP ECC required manual intervention. Legacy systems, while functional, presented opportunities to enhance user experience, reduce operational costs, and introduce scalable capabilities.Â
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With growing expectations for mobility and real-time access to information, the organization saw the need for a modern, intelligent solution with native mobile capabilities to empower technicians and streamline mission-critical maintenance operations.Â
Solution:
Intelligent, Mobile-First Maintenance with End-to-End VisibilityÂ
Incture implemented a streamlined, automated maintenance workflow solution designed to digitize and optimize operations across the enterprise.Â
The solution introduced a user-friendly dashboard offering real-time visibility into work orders, spare parts availability, and operational reports. Maintenance teams could efficiently manage job queues, release and close work orders, confirm time entries, and execute TECO processes within a unified system.Â
The platform enabled users to create, search, and track various notifications such as Maintenance Requests, Activity Reports, and Malfunction Reports. Spare parts could be quickly located using detailed component information, significantly reducing search times.Â
Comprehensive reporting capabilities provided insights into plant compliance, equipment performance, labor hours, and work order status. A mobile application with geospatial capabilities further enhanced field operations by enabling technicians to access equipment data and execute tasks directly from their devices.Â
This integrated, scalable solution delivered a connected maintenance ecosystem that aligned operational execution with compliance and safety requirements.Â
Results:
Transforming Maintenance Efficiency and Workforce ProductivityÂ
The digital transformation of maintenance operations resulted in measurable and meaningful improvements across the organization.Â
Safety-critical inspections were completed 25% faster, enhancing compliance and reducing operational risk. The intuitive and mobile-friendly interface improved adoption rates and boosted employee engagement by 20%.Â
Technicians experienced a 67% reduction in the average time required to locate spare parts, bins, and quantities, significantly improving first-time resolution rates and minimizing downtime.Â
The solution also delivered enhanced transparency through KPI-driven reporting on plant compliance, work orders, equipment, and labor utilization. With scalable architecture and extendable features, the organization is now equipped to continuously evolve its maintenance capabilities while ensuring operational excellence in delivering essential healthcare products worldwide.Â
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