The Customer’s Journey to Streamlined Supply Chain Management with Incture 

Our customer is an American Fortune 500 company and one of the largest manufacturers of medium and heavy-duty commercial vehicles in the world. In addition to designing and manufacturing advanced diesel engines, the company provides financial services, information technology solutions, and distributes truck parts related to its principal business. 

Managing an extensive global supply chain posed significant challenges. The absence of a centralized process, lack of visibility on carrier routes, and reliance on manual customs management via email led to inefficiencies and high operational costs. To overcome these challenges, the company partnered with Incture to drive digital transformation in their supply chain operations. 

Business Impact:

• Increased productivity  through real-time collaboration.. 

• Clear visibilityon carriers of supplier goods, planned routes, cross-dock shipments, and delivery planning. 

•  Optimized routes and reduced transportation costs. 

• Reduction in operational expenses due to streamlined customs processes.
• Hot orders/emergency orders  processed in under four hours.
• Over 2 million records processed in real time throughout the day

Challenge:

The Need for a Centralized and Efficient Supply Chain Management System   

The company faced multiple logistical challenges that affected its operational efficiency. A non-centralized, manual process led to high costs and inefficiencies, while the lack of visibility into planned routes, carrier tracking, and delivery schedules created significant bottlenecks. Customs management was handled through email, resulting in frequent delays and errors, further complicating cross-border trade. Additionally, poor integration with existing systems and the lack of real-time data availability hindered decision-making and process optimization. To address these pressing issues, the company sought a digital solution that could centralize operations, enhance visibility, and improve overall supply chain efficiency. 

Results:

Transforming Supply Chain Efficiency

With Incture’s solution, the customer achieved significant improvements in logistics and supply chain management: 

• Enhanced Productivity – Real-time collaboration and automation reduced manual intervention. 

• Improved Visibility – End-to-end tracking of supplier goods, planned routes, and delivery schedules. 

• Optimized Transportation Costs – Route optimization led to cost savings in freight and logistics. 

• Efficient Customs Management – Automation eliminated delays and errors associated with manual customs processing. 

• Rapid Order Processing – Hot orders/emergency shipments are now processed in less than four hours. 

• Seamless Data Management – Over 2 million records processed in real time daily. 

By adopting Incture’s digital supply chain solution, the customer has transformed its logistics operations, ensuring greater efficiency, cost savings, and operational excellence in a highly competitive industry.