Proof of Delivery for an e-Grocery Chain in US

About the Customer

The customer is one of the most preferred online grocery chains in the industry, operating in the New York City Metropolitan area. They required a mobile application that would ensure their delivery team efficiently picks the orders and delivers them in a faster and simpler way, thereby increasing customer satisfaction.

problem
Challenge

Customer was facing major difficulties in tracking order requests and achieving streamlined scalability. They were struggling with limited visibility and increased chances of errors due to paper-based sales order creation.

solution
Solution

POD enabled delivery administrators to scan the trip, download the order details, and deliver it to the correct address providing an admin workbench to manage drivers effectively.

growth
Outcome
  • Eliminated paper-based processes
  • Improved visibility
  • Optimized driver productivity
  • Improved employee communication
  • Reduced delivery cost

Business Impact

Resources

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