Proof of Delivery for an e-Grocery Chain in US
About the Customer
The customer is one of the most preferred online grocery chains in the industry, operating in the New York City Metropolitan area. They required a mobile application that would ensure their delivery team efficiently picks the orders and delivers them in a faster and simpler way, thereby increasing customer satisfaction.
Challenge
Customer was facing major difficulties in tracking order requests and achieving streamlined scalability. They were struggling with limited visibility and increased chances of errors due to paper-based sales order creation.
Solution
POD enabled delivery administrators to scan the trip, download the order details, and deliver it to the correct address providing an admin workbench to manage drivers effectively.
Outcome
- Eliminated paper-based processes
- Improved visibility
- Optimized driver productivity
- Improved employee communication
- Reduced delivery cost
Business Impact
Resources
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