problem
Challenge

Redesign and revamp existing SAP ESS/MSS with an intuitive and user-friendly web portal and native mobile applications to address key challenges as below:

  • The application renders slow and lack mobile capabilities
  • Incompatibility between various HR systems, leading to prolonged processing time
  • Extensive training is required to train employees and promote the use of HR application
  • Process granularity mismatch between available and required modules
solution
Solution
  • Mobile Apps were designed & developed on SAP Cloud Platform leveraging SCP Portal and SCP Mobile Services (Native iOS and Andriod) in a co-innovation model with SAP COIL team
  • The entire HR application transitioned from legacy system to HXM Suite. Disparate system modernized to provide an improved user experience and adoption using FIORI/customizable unique templates deployed on SAP Cloud Platform
growth
Outcome
  • Maximized responsiveness, efficiency, and accessibility of all HR systems by delivering superior user experience with a single UI to access all functions
  • Reduced training cost by providing intuitive UX following Human Factors Engineering (HFE) principles
  • Reduced implementation time via pre-designed customizable UX, thus ensuring operational continuity of systems at all the times
  • Functional enhancement and increased flexibility of use (by increased mobility) to retain and extend the value of initial investment in HR systems
  • Increased security with SMS based 2-Factor Authentication

Business Impact