Delivery and Tracking Management for an Indonesian-based IT Company

About the Customer

An Indonesia-based information technology (IT) company engaged in the provision of IT products & services. The company operates in three segments: distribution (sale of hardware and peripherals), solutions (maintenance services & software rentals) and professional consultation services.

problem
Challenge
  • Delays in delivery
  • Unscheduled pit stops
  • Manual delivery confirmations
  • Inefficient routes & decrease in cost efficiencies
  • No real-time tracking
solution
Solution
  • A mix of the mobile application for the drivers for delivery within the city
  • A web portal for delivery outside the city & for Salesperson to check the delivery status
  • The solution to be hosted on SAP Cloud Platform’s (SCP) and data storage in HANA DB on SCP
  • Portal to be accessed via a web browser using any device
  • An android mobile app
growth
Outcome
  • Controlling Costs
  • Increasing Worker Productivity
  • Order details on the go
  • Monitor Delivery Employees
  • Leaderboard
  • Real-time delivery notification