Redefining the customer experience with Conversational AI
The world is turning Conversational. Around 67% of consumers worldwide used a conversational interface for customer support in the past year. Artificial intelligence has become a part of our everyday lives much faster than anyone could have anticipated — and this shift to more conversational interfaces has spilled over into business at an equally rapid pace. Customers expect instant gratification and simplicity of digital support, and companies are struggling to keep up with the increasing requests while still providing an excellent customer experience. This shift impacts your two most important audiences – customer and employees.
Engaged workforce. Increased productivity.
All Incture bots are customizable to fit the unique needs of your company. All bots are integrated into one unique interface. Instead of having to chat with specific solution bots, we have regrouped them one all into one digital assistant. Employees and customers can ask any company related question and get an answer. With conversational interfaces in their workflows, your employees are more productive and more committed.
The number of customer requests is increasing drastically, customer support services are maxed out.
72% of consumers see having to explain their problem to multiple people as poor customer service.
67% of customers hang up the phone in frustration when they cannot reach a customer service representative
In a few words
We are augmenting your productivity, your customer retention, and your revenue, and helping you become an intelligent enterprise.
We provide a powerful bot building platform to make chatbot building easy. Our bot building platform allows you to train, build, connect, and monitor powerful chatbots in one single tool.