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Apply for this position

    Job Details

    Location

    Calgary, Canada

    R

    Area of Expertise

    Customer engagement, Delivery
    l

    Qualifications

    Post Graduate Degree (MBA preferred)

    Experience

    10-14 years

    Apply for this position

      Job Details

      Location

      Calgary, Canada

      R

      Area of Expertise

      Customer engagement, Delivery
      l

      Qualifications

      Post Graduate Degree (MBA preferred)

      Experience

      10-14 years
      Associate Director – Delivery
      Role & Responsibilities:
      • Lead project deliveries for multiple North American customers
      • Manage customer escalations, customer requirements, projects, and expectations
      • Single Point of Contact for customers on the workforce demand, project deliverables, metrics, and escalations.
      • Conduct customer workshops and demand planning sessions
      • Resource forecast, allocation, capacity planning, utilization & optimization.
      • Weekly project status reviews with client leadership
      • Collaborate with both internal & external stakeholders across the various teams/vendors (Development, Ops, and Business Analysts
      • Report key performance indicators on a regular basis, report accurate statuses, and develop metrics and reports as needed for key stakeholders
      • Monitor project processes and recommend and implement process improvements, wherever necessary
      • Define procedures and assist to develop and maintain critical project documentation
      • Involve in all the new project/program initiations, estimation, and resource planning.
      • Identify project risks, 3rd party tool interaction, the technology used, resource dependencies, etc. during the initial phases of the project, and present a suitable mitigation strategy to meet the delivery.
      • Review and revise project plan to meet changing requirements in the project
      • Ensure compliance with Incture project standards and quality assurance procedures. Risk management – Early identification and preparation of mitigation strategies
      • Accountable to deliver support and development projects as per the signed up SLA’s and productivity commitments
      • Review and approve standard project status reports (Product Activity reports, SLA Compliance reports, SR Aging Report, etc.) for all projects
      • Recurring meetings with key contacts at Client to understand the demand pipeline
      • Translate client issues into opportunities for the development of new services.
      • Coordinate with various internal IT teams to integrate the software with the downstream/upstream systems in the process flow.
      • Monitor issues and identification of risks within projects mitigate or escalate appropriately.
      • Assessing the impact of the changes on the existing IT systems and suggesting software architectural changes to the existing systems.
      • Participate in architectural and functional reviews
      • Project planning and scheduling and responsible for the Change Management/change request process for the projects assigned